Payment Policy

💳 Payment Policy – OURPLANETSTORE.COM

At OURPLANETSTORE.COM, we aim to provide a secure and seamless payment experience. By making a purchase, you agree to the terms of this Payment Policy, which governs all transactions made on our platform.

1. ✅ Accepted Payment Methods

We accept the following payment options:

UPI (Google Pay, PhonePe, Paytm, etc.)

Credit Cards / Debit Cards (Visa, Mastercard, RuPay)

Net Banking (via major Indian banks)

Wallet Payments

Cash on Delivery (available on select orders and pincodes only)

> Note: Cash on Delivery may not be available for custom, made-to-order, or high-value items.

2. 💼 Payment Confirmation

Once a payment is completed, a confirmation email/SMS/WhatsApp will be sent to the customer.

In case the payment fails but the amount is debited, please wait 24–48 hours for auto-reversal. If not received, contact us with transaction details.

3. ❗ COD (Cash on Delivery) Terms

COD is offered as a courtesy service. Misuse (such as repeated refusal of orders) may lead to permanent suspension of COD access.

For certain products or high-value orders, advance payment may be required even if COD is selected.

Refusal to accept a confirmed COD order may result in blacklisting of the customer account and recovery action for losses.

4. 🔒 Secure Payments

All online payments on OURPLANETSTORE.COM are processed through secure, encrypted, and PCI-DSS compliant gateways.

We do not store or access your full card or banking information at any stage.

5. 🕒 Processing & Payment Delays

In rare cases of payment gateway downtime or delay in confirmation, OURPLANET will not be held responsible for order delays caused by such technical issues.

Orders will only be processed after successful payment confirmation from the bank/gateway.

6. 💸 Refunds (If Applicable)

Refunds, where applicable, are governed by our Return & Refund Policy.

Refunds will only be initiated to the original mode of payment or via bank transfer (for COD orders) after review and approval.

7. ⚖️ Legal Terms

All payment-related matters are governed by Indian law.

Any disputes arising out of payment or order processing shall fall under the exclusive jurisdiction of courts in Andhra Pradesh, India.

📧 Contact Us for Payment Support

📞 +91 63616 90838

📩 ourplanetisonline@gmail.com